1.1 We are committed to safeguarding the privacy of our website visitors, service
users, individual customers and customer personnel.
1.2 This policy applies where we are acting as a data controller with respect to the
personal data of such persons; in other words, where we determine the purposes
and means of the processing of that personal data.
necessary for the provision of our website and services, we will ask you to
1.5 In this policy, "we", "us" and "our" refer to Jack
Joynson Software Limited. For more information about us, see Section 14.
2.1 Thisdocument was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).
3. The personal data that we collect
3.1 In this Section 3 we have set out the general categories of personal data that we
3.2 We may process data enabling us to get in touch with you ("contact data").
The contact data may include your name, email address, telephone number, postal
address and/or social media account identifiers. The source of the contact data
3.3 We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The
communication data may include the communication content and metadata
associated with the communication. Our website will generate the metadata
associated with communications made using the website contact forms.
3.4 We may process data about your use of our website and services ("usage
data"). The usage data may include your IP address, geographical
location, browser type and version, operating system, referral source, length
of visit, page views and website navigation paths, as well as information about
the timing, frequency and pattern of your service use. The source of the usage
data is Google Analytics.
4. Purposes of processing and legal bases
4.1 In this Section 4, we have set out the purposes for which we may process personal
data and the legal bases of the processing.
4.2 Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services,
supplying our goods, generating invoices, bills and other payment-related
documentation, and credit control. The legal basis for this processing is our
legitimate interests, namely the proper administration of our website, services
4.3 Relationships and communications - We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support
services and complaint handling. The legal basis for this processing is our legitimate
interests, namely communications with our website visitors, service users,
individual customers and customer personnel, the maintenance of relationships,
and the proper administration of our website, services and business.
4.4 Direct marketing - We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing
communications by email, SMS, post and/or fax and making contact by telephone
for marketing-related purposes. The legal basis for this processing our
legitimate interests, namely promoting our business and communicating marketing
messages and offers to our website visitors and service users.
4.5 Research and analysis - We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as
well as researching and analysing other interactions with our business. The
legal basis for this processing is our legitimate interests, namely monitoring,
supporting, improving and securing our website, services and business generally.
4.6 Record keeping - We may process your personal data for the purposes of creating
and maintaining our databases, back-up copies of our databases and our business
records generally. The legal basis for this processing is our legitimate
interests, namely ensuring that we have access to all the information we need
to properly and efficiently run our business in accordance with this policy.
4.7 Security - We may process your personal data for the purposes of security and the
prevention of fraud and other criminal activity. The legal basis of this
processing is our legitimate interests, namely the protection of our website,
services and business, and the protection of others.
4.8 Insurance and risk management - We may process your personal data] where necessary
for the purposes of obtaining or maintaining insurance coverage, managing risks
and/or obtaining professional advice. The legal basis for this processing is
our legitimate interests, namely the proper protection of our business against
4.9 Legal claims - We may process your personal data where necessary for the
establishment, exercise or defence of legal claims, whether in court
proceedings or in an administrative or out-of-court procedure. The legal basis
for this processing is our legitimate interests, namely the protection and
assertion of our legal rights, your legal rights and the legal rights of
4.10 Legal compliance and vital interests - We may also process your personal data
where such processing is necessary for compliance with a legal obligation to
which we are subject or in order to protect your vital interests or the vital
interests of another natural person.
5. Providing your personal data to others
5.1 We may disclose your personal data to our insurers and/or professional advisers
insofar as reasonably necessary for the purposes of obtaining or maintaining
insurance coverage, managing risks, obtaining professional advice.
5.2 Your personal data held in our website database and/or will be stored on the servers of our hosting services providers – please contact us for the most up to date
5.3 In addition to the specific disclosures of personal data set out in this Section
5, we may disclose your personal data where such disclosure is necessary for
compliance with a legal obligation to which we are subject, or in order to
protect your vital interests or the vital interests of another natural person.
We may also disclose your personal data where such disclosure is necessary for
the establishment, exercise, or defence of legal claims, whether in court
proceedings or in an administrative or out-of-court procedure.
6. International transfers of your personal
6.1 You acknowledge that personal data that you submit for publication through our
website or services may be available, via the internet, around the world. We
cannot prevent the use of such personal data by others.
7. Retaining and deleting personal data
7.1 This Section 7 sets out our data retention policies and procedures, which are
designed to help ensure that we comply with our legal obligations in relation
to the retention and deletion of personal data.
7.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3 We will retain your personal data as follows:
(a) contact data will be retained for a minimum period of 1 month following the date of the most recent contact between you and us, and for a maximum period of 2 years
following that date;
(b) account data will be retained for a minimum period of 30 days following the date of closure of the relevant account, and for a maximum period of 1 year following
(c) transaction data will be retained for a minimum period of 12 months following the date of the transaction, and for a maximum period of 10 years following that date;
(d) communication data will be retained for a minimum period of 30 days following the date of the communication in question, and for a maximum period of 10 years
following that date;
(e) usage data will be retained for 2 years following the date of collection; and
7.4 Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests
of another natural person.
8. Your rights
8.1 Inthis Section 8, we have listed the rights that you have under data protection
8.2 Your principal rights under data protection law are:
(a) the right to access - you can ask for copies of your personal data;
(b) the right to rectification - you can ask us to rectify inaccurate personal data
and to complete incomplete personal data;
(c) the right to erasure - you can ask us to erase your personal data;
(d) the right to restrict processing - you can ask us to restrict the processing of
your personal data;
(e) the right to object to processing - you can object to the processing of your
(f) the right to data portability - you can ask that we transfer your personal data
to another organisation or to you;
(g) the right to complain to a supervisory authority - you can complain about our
processing of your personal data; and
(h) the right to withdraw consent - to the extent that the legal basis of our
processing of your personal data is consent, you can withdraw that consent.
8.3 These rights are subject to certain limitations and exceptions. You can learn more
about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
8.4 You may exercise any of your rights in relation to your personal data by written
notice to us, using the contact details set out below.
9. About cookies
9.1 A cookie is a file containing an identifier (a string of letters and numbers)
that is sent by a web server to a web browser and is stored by the browser. The
identifier is then sent back to the server each time the browser requests a page
from the server.
9.2 Cookies may be either "persistent" cookies or "session" cookies: a
persistent cookie will be stored by a web browser and will remain valid until
its set expiry date, unless deleted by the user before the expiry date; a
session cookie, on the other hand, will expire at the end of the user session,
when the web browser is closed.
9.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and
obtained from cookies.
10. Cookies that we use
11. Cookies used by our service providers
11.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports
about the use of our website. You can find out more about Google's use of
information by visiting https://www.google.com/policies/privacy/partners/
12. Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The
methods for doing so vary from browser to browser, and from version to version.
You can however obtain up-to-date information about blocking and deleting cookies
via these links:
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.3 If you block cookies, you may not not be able to use all the features on our website.
13.1 We may update this policy from time to time by publishing a new version on our
13.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
14. Our details
14.1 This website is owned and operated by Jack Joynson Software Limited.
14.2 We are registered in England and Wales under registration number 12530292, and our registered office is at 82A James Carter Road, Mildenhall.
14.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website; or
(d) by email, using the email address published on our website.
15. Data protection officer
15.1 Our data protection officer's contact details are available on request using the
above contact information.